Standard routes for clearer technology requests.
Some services are repeatable and easy to request. Others need review before we can recommend the right approach. Our service model helps separate standard requests from scoped work, so customers get a clearer route and fewer unnecessary steps.
How the model works
Standard requests
Devices, licences, accessories and selected technology products that can be requested more easily once the requirement is clear.
Digital Support Services
Monthly support packages grouped around the part of your estate being managed: users and devices, infrastructure and systems, or networking.
Scoped projects
Specialist work such as cloud, cyber, data, telecoms, infrastructure or network projects that need to be reviewed and scoped properly.
When we need to review first
Focused reviews that help identify the right next step before committing to a larger service or project.
Digital Support Services
Support is grouped by the part of your digital estate being managed. Each area can be delivered at different levels depending on complexity, risk and the level of support required.
Users & Devices
For organisations that need clearer support across users, laptops, endpoints, Microsoft 365, licensing and day-to-day IT requests.
Support levels
Typical areas
Infrastructure & Systems
For organisations that need support across Azure, servers, backup, monitoring, business systems and cloud infrastructure.
Support levels
Typical areas
Managed Networking
For organisations that need clearer management of firewalls, switches, wireless, connectivity, monitoring and network resilience.
Support levels
Typical areas
Final recommendations depend on your environment, existing contracts, support needs and service requirements. Some services are standard, some are optional and some require review before they can be scoped.
Standard products, easier to request.
Where requirements are clear, selected products can be requested through the Assured Digital Client Portal or via your account manager.
Laptops & Workstations
Available through the client portal or your account manager.
Monitors & Peripherals
Available through the client portal or your account manager.
Docking Stations & Accessories
Available through the client portal or your account manager.
Microsoft Licences
Available through the client portal or your account manager.
Software Licences
Available through the client portal or your account manager.
Telephony & Mobile
Available through the client portal or your account manager.
Network Devices
Available through the client portal or your account manager.
Security & Backup Products
Available through the client portal or your account manager.
Start with the right review.
Digital Estate Review
Best for
Organisations unsure where to start.
Typical outcome
Clearer view of support, risk, systems, data and communications.
Data Lifecycle Assessment
Best for
AI readiness, governance, compliance and data control.
Typical outcome
Practical roadmap for data lifecycle maturity.
Cyber Posture Review
Best for
Cyber risk, insurance, compliance and customer assurance.
Typical outcome
Priority actions across identity, endpoint, backup and controls.
Secure Communications Review
Best for
Telecoms, mobile, connectivity and supplier complexity.
Typical outcome
Clearer route for secure, resilient communications.
Microsoft 365 Readiness Review
Best for
Licensing, Business Premium, Intune, SharePoint, Teams and Copilot readiness.
Typical outcome
Clearer Microsoft roadmap and stronger baseline.
Scoped properly where specialist work is needed.
Some requirements need a deeper review before we recommend the right approach. This is especially important for cloud, cyber, data, telecoms, infrastructure and networking work where scope, responsibility and support impact need to be clear.
Cloud & Microsoft Projects
Cyber Advisory
Data Optimisation Advisory
Microsoft Purview Readiness
SharePoint & Teams Governance
Telecoms Implementation
Network Design & Deployment
Infrastructure Projects
Not sure what you need?
Start with a review. We will help identify the right next step for your organisation.